FAQ

Welcome to our Help Center! Below you’ll find answers to the most common questions from our customers. If you still need help, please contact our support team — we’re happy to assist.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging stage, we may still be able to cancel or modify it. Please contact us as soon as possible at rickiemartellt18122@hotmail.com with your order number.

Q3: What payment methods do you accept?
A: We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder and ensure your email address was entered correctly. If you still can’t find it, contact our support team — we’ll resend it to you.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the UK, and selected EU countries

To confirm availability for your region, enter your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by location and customs)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to follow your package. You can also log into your account to check your order status.

Q8: My package says “Delivered,” but I haven’t received it.
A: Please double-check the following:

  • Was it accepted by a neighbor, roommate, or front desk?

  • Was it left at your mailbox, doorstep, or parcel locker?
    If you still can’t locate it, contact us immediately and we’ll assist in investigating with the carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Please refer to our Return Policy page for detailed instructions.

Q10: What items are non-returnable?
A: The following items are not eligible for return:

  • Used or damaged products

  • Personalized/custom-made items

  • Final sale or clearance items

  • Opened beauty or hygiene products (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If the return is due to a defect or our error, we cover the return shipping cost.

  • If returning for personal reasons (e.g., wrong size, changed mind), you’re responsible for return shipping.

Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email us at rickiemartellt18122@hotmail.com within 72 hours of delivery. We’ll respond within 24 hours to arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty items are not covered under warranty. For electronics or devices, please check the product description or contact our support team for warranty details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! Enter your valid promo code in the “Discount Code” field at checkout. Please note that some promotions may not be combinable.

Q16: Can I send an order as a gift?
A: Yes! Mark your purchase as a gift at checkout. We’ll remove price tags and include simple, gift-ready packaging where applicable.

Q17: How can I contact you?
A:
📧 Email: rickiemartellt18122@hotmail.com
📍 Address: 1407 DICKSON ST, SACRAMENTO, CA 95822, United States
We typically respond within 24 hours.